Frequently Asked Questions – Solenry
Are Solenry bags suitable for everyday use?
Yes. Every Solenry product is designed to strike the perfect balance between durability and lightness. We use select leathers and high-quality metal hardware so that your bag accompanies you through your daily life with maximum comfort and elegance—from work to leisure.
Are the straps comfortable even when worn for extended periods?
Absolutely. Our straps are ergonomically designed to distribute weight evenly. Many of our models feature adjustable and detachable straps, allowing you to flexibly adapt how you use them to your needs throughout the day.
How do I choose the right bag size?
Each product page lists detailed dimensions: width, height, and depth. We recommend comparing these measurements with a bag you already own. If you have any questions about what fits into the individual models, our support team will be happy to help.
Does the bag's material require a "break-in period"?
Our premium leather bags are soft and comfortable from day one. However, it is perfectly normal for the material to become even more supple after the first two or three days of use and develop a unique sheen that adapts perfectly to your body.
Do you ship worldwide?
Yes, Solenry offers international shipping. Shipping costs and delivery times are automatically calculated at checkout based on your location.
How can I contact Solenry customer service?
You can contact us at any time via:
Email: support@usesolenry.com
Contact form: available on our website
Our team typically responds within 24 hours on business days.
Can I return or exchange my bag?
If your package arrives damaged or you receive the wrong item, please contact us immediately with photos of the issue. We will then arrange a replacement or a refund at no additional cost.
How long does shipping take?
Processing your order typically takes 1 to 3 business days. Delivery time depends on your location:
- USA and Canada: 5 to 10 business days
- Europe: 5 to 15 business days
- Other regions: 8 to 15 business days
Once your order has shipped, you will receive a tracking number.