Refund policy

Right of Cancellation & Returns Policy

At usesolenry, we sell and ship our products to customers across the United Kingdom. This policy complies with UK consumer protection laws (including the Consumer Rights Act 2015 and The Consumer Contracts Regulations) as well as Shopify Payments standards.

Right of Cancellation

Under UK law, customers have the right to cancel their purchase within 14 days of receiving their order, without providing any reason.

Return Conditions

To be eligible for a return, items must meet the following criteria:

Unworn, unwashed, and in their original, pristine condition;
Include all original tags and labels attached;
Returned in their original packaging.

Exceptions to the Right of Cancellation: The right to return does not apply to:

Items damaged due to improper use or handling;
Hygiene-sensitive items once the protective seal has been removed;
Items clearly designated as "Final Sale" at the time of purchase (where permitted by law).

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed to your original payment method within 14 working days of receipt of the returned goods, in accordance with UK consumer regulations.

Return Shipping Costs

Customer Responsibility: Return shipping costs are the responsibility of the customer, unless the item received was damaged, defective, or incorrect.
Original Delivery Charges: Standard delivery charges are non-refundable unless required by UK consumer rights regulations for faulty goods.

Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. In these cases, usesolenry will cover all associated return and replacement shipping costs.