Shipping policy

Shipping & Delivery Policy

This Shipping Policy outlines how orders placed at usesolenry are processed and delivered. usesolenry is operated by NORDEX GLOBAL LLC (United States), shipping high-quality luxury handbags and fashion accessories to customers across the United Kingdom and international destinations.

Shipping Destinations

We currently ship to customers throughout the United Kingdom as well as select international regions.
Delivery options and costs will be clearly displayed during the checkout process.

Order Processing Time

All orders are processed within 1 to 3 business days (Monday to Friday, excluding UK and US public holidays) following payment verification and quality inspection.
You will receive a tracking confirmation email once your order has been dispatched.

Estimated Delivery Time

Estimated delivery times for the United Kingdom:

UK Insured Express Shipping: 7 to 12 business days.
Note: Delivery timelines are estimates and may occasionally be subject to minor delays beyond our control, such as local postal carrier scheduling or international transit procedures.

Delivery Charges

Shipping fees are calculated and clearly displayed at checkout prior to completing your purchase.
We frequently offer Free Insured UK Shipping on qualifying orders, as indicated on our promotional banners and checkout page.

Order Tracking

Once your package has been dispatched from our fulfilment hub, you will receive an automated dispatch email containing your tracking number and a direct link to follow your shipment step-by-step (integrated with local UK delivery networks, such as Royal Mail).

Customs, Import Duties & Taxes

Orders are dispatched directly from our international fulfilment hubs.
For standard UK consumer orders, all applicable import duties, taxes, and VAT are managed seamlessly, ensuring no unexpected charges or delays upon arrival at your UK address.

Address Accuracy & Failed Deliveries

Customers are responsible for providing complete and accurate shipping details at checkout.
usesolenry cannot be held responsible for delayed, returned, or lost shipments resulting from inaccurate or incomplete address details provided by the buyer.

Damaged or Lost Packages

If your parcel arrives damaged or fails to update its tracking status within the expected timeframe, please contact our support team within 48 hours of delivery. We will promptly open an investigation with the carrier and arrange a replacement or solution for you.